IDC MarketScape: Digital Banking Customer Experience Platforms 


In IDC MarketScape: North America Digital Banking Customer Experience Platforms 2022 Vendor Assessment, Q2 has been named a leader following a thorough evaluation by the highly respected research firm. Besides Q2, 10 other vendors were evaluated in this year’s assessment.

Among the Q2 strengths cited are:

  • A proven track record in financial services.

  • Strong growth in customers, particularly in mid-sized financial institutions.

  • Q2 Innovation Studio, our toolset that provides financial institutions and fintechs the technology to develop, integrate, and distribute digital banking experiences.



SOURCE: IDC MarketScape North America Digital Banking Customer Engagement Platforms 2022 Vendor Assessment, by Marc DeCastro, March, 2022, IDC #US48061122

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.  The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.  

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