Delivering the Experience Small Businesses Expect


Small businesses have traditionally been under-served by their financial institutions. In fact, about half of SMBs feel like their banks don’t really understand their needs. Did you know:

  • 60% of SMBs already partner with fintechs for capabilities that could be offered by their bank.
  • 45% of small businesses want their banks to partner with more fintech providers.
  • 52% of small businesses feel a seamless experience that includes a single login to all accounts and products is important for a bank to keep its business moving forward.

Pulling from a survey of more than a thousand U.S.-based small businesses, Aite-Novarica’s report, “Delivering the Experience Small Businesses Expect: Three Critical Components,” delves into the needs of small businesses and how financial institutions can engage more deeply with them.

“Over 60% of businesses would be more likely to bank with a local or regional FI if it offered services and experiences comparable to those offered by larger banks.”

—Aite-Novarica: Delivering the Experience Small Businesses Expect


Download your free copy today to learn what SMBs are looking for—from fully digital onboarding and integrated lending to holistic, seamless experiences.