Dacotah Bank Banks on Q2

Meeting the needs of thriving Midwestern communities

Given their roots in serving the hardworking farm families of South Dakota, North Dakota, and Minnesota, it’s no surprise that Dacotah Bank knows a thing or two about growth. In fact, Dacotah Bank has become a powerful force in the region, today serving 70,000 customers and known as one of the largest independent financial institutions based in the upper Midwest. But for the team at Dacotah, growth is about much more than scale. It reflects a commitment to addressing their customers’ changing needs—especially as the populations they serve become more urban, as the bank's geographic footprint expands, and as an ever-increasing number of small and midsize businesses in their communities seek support.

To keep customer service at the forefront

Dacotah Bank believes that good people and good technology are key to delivering an exceptional customer experience. With Q2’s digital banking platform, they’ve automated a multitude of previously manual tasks, giving time back to Dacotah’s bankers to deliver the kind of personalized service they’ve always believed in—even amid rapid growth.

To remove unnecessary friction

As new account holders flocked to Dacotah Bank, their digital banking system struggled to meet the demand for increased efficiencies and innovation. Customers with multiple accounts clamored for single sign-on capabilities while larger businesses expected more robust, streamlined functionality. Dacotah Bank resolved these inefficiencies with Q2’s technology—creating a far better user experience for their growing customer base.

To retain increasingly sophisticated customers

With the help of their Q2-powered platform, Dacotah Bank has significantly grown their SMB portfolio—capturing $660 million in new deposits in just the last two years. The bank also says they’re serving more privately-held middle market businesses than ever before. And since their digital offerings are on par with what large, national banks provide, these business customers won’t have to look elsewhere for advanced services as they grow and scale.

The Surly Brewing story

Tapping new possibilities

Minneapolis-based Surly Brewing Company benefits daily from Dacotah's partnership with Q2. From financing Surly’s investments in facilities and equipment to helping them manage seasonal income fluctuations and providing digital tools that facilitate daily operations, Dacotah Bank has earned Surly's ongoing business. And along the way, they’ve played an instrumental role in helping the brewery grow to distribution in 12 states and over $30 million in annual revenue.

Tools for success

Q2 Catalyst

To eliminate bottlenecks in their digital experience, Dacotah Bank implemented Q2 Catalyst—a solution-suite tailored for commercial businesses that delivers competitive capabilities like:

ACH automation

By enabling businesses to control their ACH features themselves, Dacotah eliminated the need to sign separate agreements for every entity—which sometimes involved up to 10 different agreements at a time.

International wires

Dacotah’s customers can instantly and securely manage their international wires online, which is especially important for the businesses they serve near the Canadian border.

Single sign-on

Since many of Dacotah’s customers own multiple businesses, it’s critical that everything be consolidated under one login with the ability to view their complete financial picture.