Why DCS, Why Now?

It’s critical that your FI stays on point with on-screen, on-demand customer service that aligns with the expectations of today’s digital-first world. Join acclaimed industry analyst Rick DeLisi as he discusses the difference that digital customer service (DCS) makes in the financial services space. 

Previously the VP of Advisory at Gartner for 15 years and an accomplished author, DeLisi holds a wealth of knowledge on delivering the customer service experience that your account holders demand. Topics include: 

• Looking at your UX through the customer’s eyes – what you expect from your customer service experience is no different than what your account holders want
• Connecting with customers at pivotal points in their financial journey and meeting them where they are – online 
• Driving loyal, engaged, and profitable account holder relationships with DCS 

Not only will you walk away with a deeper understanding of DCS and why it’s so important for your FI, but all attendees will also receive a free copy of DeLisi’s book, “Digital Customer Service - Transforming CX for an On-Screen World.”