Improve User Experience, Engagement, and Adoption with Q2 Discover’s Enhanced Features

Get the actionable insights you need to guide customers through a seamless digital banking experience with these upgrades:

  • Resource center – Point of reference built specifically for users to get contextual help on-demand.
  • Data path – An inside look at users’ behavioral patterns to better evaluate where their experience may be improved.
  • User engagement analytics – Enhanced visibility to identify more effective strategies for marketing, design, UUX performance, and usability.
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For us, our true ROI is the member experience. Now, we can immediately address issues bubbling up from the call center—and deploy guides in advance of the issue to keep members happy.”

JENNY WROBBEL, DIGITAL OPERATIONS MANAGER
UNIFY FCU

Learn how your FI can improve user experience today.

With a quarter-million members across the U.S. and roughly 176,000 active digital banking users per month, UNIFY Financial Credit Union (UNIFY) sought to gain better visibility into their members’ user experience. “We wanted to reduce friction, ideally before our members ever experienced it,” said UNIFY Digital Operations Manager Jenny Wrobbel. “Once we saw the capabilities of Q2 Discover, we were sold.” UNIFY became early adopters of Q2 Discover in June 2020 and haven’t looked back since.

Q2 Discover empowers FIs to make informed, data-driven decisions, take action on their discoveries, and provide the rich, meaningful experiences account holders demand. Download the Q2 Discover Product Overview.