Built for growth, grounded in service

As the largest bank headquartered in Georgia, Synovus is a leading financial partner for families and businesses across the Southeast. With more than 140 years of history and over 200 branches, they’re deeply tied to the region’s economic success. Synovus is relentless about customer-centricity. They listen closely, respond quickly, and deliver solutions that scale. While they serve a wide range of customers, they’re especially known for the role they play in business banking. Synovus has earned consistent recognition among the country’s best banks for the exceptional experience they provide to small business and middle market customers—and for giving even the largest corporations the tools to grow. 

  • $10B+ in assets
  • 10+ years of service  

“Q2, for us, is not a vendor. These are people who care. These are people who want us to be as successful as them. Their success is predicated on our success.”

Katherine Weislogel
EVP, Head of Treasury and Payment Solutions

Why Synovus banks on Q2

To scale with customer growth

Synovus serves businesses at every stage, and their Q2-powered platform helps them scale without disruption. Pella Windows and Doors of Georgia is a great example. Synovus financed the company’s very first SBA loan, and over the years, they’ve supported them through major expansion. With Q2’s commercial capabilities, they’ve enabled Pella to scale their operations by automating payments, reducing manual processes, and securely managing hundreds of digital banking logins daily.  

To deliver best-in-class fraud protection

Fraud mitigation is one of the most critical needs for businesses today. In fact, Synovus says it’s the #1 treasury product customers are willing to pay for. Thankfully, Q2 equips Synovus with powerful fraud tools on par with the biggest national banks. With their positive pay solution alone, Synovus stopped hundreds of thousands of fraudulent checks for Pella in just one year. And Q2 Sentinel drove ACH fraud down so rapidly among their customer base that it paid for itself almost instantly. Companies like Pella know Synovus has their back, giving them the confidence to grow without compromising their systems.  

  • $1B+ asset growth since 2021 go-live
  • 10% ACH volume increase
  • 10% growth in commercial accounts 
  • 2M+ annual transactions processed
  • 10 Greenwich Excellence and Best Brand Awards (2023)

Q2 is not a vendor to us. They are very much a strategic partner. And one that we rely on 24 hours a day, every day of the year.

Brad Tidwell
President & CEO

Tools for success

Synovus combines high-touch service with high-tech solutions for businesses of every size. Here are a few of the Q2 products and capabilities that make it possible:  

Q2 Digital Banking Platform

With Q2’s unified platform, Synovus provides a consistent, scalable digital experience for every business customer. This means they can grow without ever needing to switch systems, ensuring continuity and confidence at every stage. 

Q2 Direct Data Services

Synovus was one of the first banks to pilot Q2’s ERP integrations, pushing for a capability they knew would change the game for their commercial customers. But the demand isn’t just from large enterprises. Synovus has found that even mid-market firms under $20 million in assets are adopting ERP connectivity to save time and reduce errors.  

Q2 Interactive Test Drive

Synovus’ sales teams use Q2’s live, customizable demos to walk prospects through the platform and show them exactly what their experience will be like. This consultative approach has been revolutionary in building confidence and differentiating from larger competitors.  

Q2 Centrix ETMS

With Q2’s comprehensive positive pay solution, Synovus catches suspicious transactions before they happen. It gives their business customers the daily control they need to review exceptions, approve transactions, and act on potential threats. What once felt like a “nice-to-have” has quickly become an invaluable service across Synovus’ commercial portfolio.  

Q2 Sentinel  

With Q2’s behavioral analytics and real-time anomaly detection, Synovus stops abnormal ACH activity in its tracks. The tool has been so effective in driving ACH fraud down that Synovus says it “paid for itself immediately.” 

synovus-tools

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